Process Development & Improvement
Businesses undergo many changes to keep up with the challenges of the ever-changing economic environment and rising customer expectations. Rapid advances in technology and competition in the marketplace have forced business to rethink not only the way they do business, but the business they do. In order to change, it is important to understand and emphasize how the work is actually performed and how it can make a critical difference.
Work processes must be flexible enough to anticipate the "customers” needs and the ever-increasing demands placed on the business. Efficiency, effectiveness and flexibility are all critical characteristics of the high performance processes that will allows the business to be both profitable and cost-effective. Process Management (development and improvement) focuses on creating efficient, effective and flexible systems to meet the customers needs and stay in alignment with the goals and objectives of the strategic plan. It is the road map for work, directing toward building, maintaining and improving the work processes. This road map guides the daily work. Process Management is not a one-shot “fix” of the business processes; it is a way of thinking about and managing the way the organization works continuously—the foundation for improved business performance in the organization. |